Terms of Use

1. Contract with the Customer

No contract shall exist between you, the customer, and CIPS until an email has been sent confirming your order. CIPS reserves the right to withdraw from any contract in the case of obvious errors such as false personal or payment details. 

2. Availability and Pricing

The availability and pricing of goods on the CIPS website (www.cips.org) and its subdomains are valid at the time of your visit and are subject to change without notice. There is an additional charge, dependent on the item(s) ordered, for postage and packing. This charge will be clearly displayed on your order form. In the unlikely event that the items you have ordered are unavailable, we shall email you a notification of the current status of your order and a) inform you the estimated time of delivering your item(s) (see 3. Delivery of Goods) or b) give you the opportunity to cancel your item(s) or order. 

3. Payment

Payment can be made by any of the following cards.  

JCBMasterCardSOLOMaestro debit payments supported by WorldPayAmerican Express logo

 VisaVisa DebitVisa Electron

4. Delivery of Goods

When you have placed an order with the CIPS Bookshop online, every effort will be made to dispatch your goods within the next working day (24 hours). If the order cannot be despatched within 3 working days, you will be notified by email and appropriate arrangements will be made regarding the payment of the order. No charges will be made to your credit card until the order is despatched. If necessary, the CIPS Bookshop may deliver individual items from a single order separately. In this case you will be charged for postage and packing on the first delivery only.  

5. Data Protection Notice

CIPS will hold your contact details on its database. Your data will never be sold or released to a third party to use for their own purposes. CIPS will retain your data and will use it only to communicate with you on CIPS-related issues and to provide information that may be of use to you for the future. Click on the following links to view CIPS Code of Practice and Security Statement for Data Protection or to obtain a hard copy from any member of the Public Training Team. CIPS commits that its policy and security statement on Data Protection applies equally to members and non-members.  

6. Returns Policy  

If you cancel your order within 7 (seven) Working Days after the date of delivery and there has been no error on our part you must immediately return the unwanted items, unused and in the same condition in which you received them, to the following address: 

CIPS Book Shop 

Customer Response Centre
PO Box 9156
NG18 8DS

All items returned must be repackaged securely and within the package you should include your invoice number, email address or telephone number and instructions as to whether you would like a refund or to exchange the item(s). Refunds and exchanges will be processed as soon as possible, but in any event in no more than 30 days. If you are returning an item that was part of a larger order, we will only refund that part of the order and postage that relates to the item that was returned 

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7(seven) Working Days of receipt. 

If payment for the order was originally made by credit or debit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque or bankers’ draft, a refund will be made by direct bank transfer to a bank account that you elect.
Full terms and conditions can be accessed here

7. Further information

Further information about the Bookshop is contained in the list of Frequently Asked Questions. 

8. Transactions 

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